Skip Navigation
Serco Employees at work
X

System Outage Message

Thank you for visiting Serco’s Careers site. Due to scheduled system maintenance from approximately 9:00pm ET on Friday, September 14 until 12:00pm ET Sunday September 16 the site is temporarily unavailable. We regret any inconvenience, and invite you to please return after the stated maintenance end time. Thank you for your continued interest in career opportunities with Serco.

Search Serco Careers

To properly view the application site, you must be using Internet Explorer

Business Systems Analyst III - Washington, D.C.

Washington, DC, US
Job Description The Operations and Incident Manager (OIM) is responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively with the user support contractor to ensure proper focus on problem resolution and effective communications to the agency user community. The OIM shall provide the following types of support:

- Proactively research and recommend courses of action to prevent problems and to maintain high infrastructure service levels for the user community.

- Utilize metrics, key performance indicators, and service level agreements for driving the performance of IT service delivery.

- Interface with client management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.

- Direct timely support of security incident investigations and provide data and metrics to system ISSOs.
Required Skills - Requires a Bachelor's degree and 8-10 years of experience.
Employment Type Full time
Career Level
Job ID 52634353
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaIT Infrastructure
DepartmentSerco’s Federal Services business unit provides services in the areas of business processing, case management, intelligence, logistics, personnel readiness, acquisition and program management, modelling, and simulation and training to Defense and Federal Civilian agencies. We understand the often complex regulatory and security requirements of executing government programs and we stand up programs quickly, assembling and training highly qualified teams, and delivering to well-defined service level metrics.
To properly view the application site, you must be using Internet Explorer