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Project/Program Manager- Austin, TX NC52620729

N/a, TX, US
Job Description -Be responsible for the overall day-to-day operation of the service in accordance with the requirements of the PO.
-Be a permanent staff employee and shall serve as the primary POC for TxDOT.
-Serve as a shift supervisor on the TMC floor for up to four hours per day, when the shift supervisor fails to arrive at work and a replacement is being obtained.
-Provide relief of the Shift Supervisor to allow for breaks and meals.
-Be responsible for developing, updating, meeting, and reporting on Standard Operating Procedures (SOPs), SLAs, and KPIs (ref. Para. 7).
-Ensure all reports are accurate and are provided when requested.
-Work at CTECC, either on the TMC floor or in an office within close proximity to the TMC floor.
-Manage and evaluate Shift Supervisors.
-Develop and manage TMC shift schedules.
-Compile deliverables
-Develop and foster long-term relationships with TIM partner agencies.
-Audit and evaluate Shift Supervisors and TMC Operators as required.
-Recommend upgrades and enhancements to ITS hardware and software to further TMC goals.
Required Skills -Have a minimum of three years’ experience within the last seven years in project management for similar services. -Have the knowledge and skills to lead co-workers and make sound decisions while working in a high-paced and high-pressure environment. -Have capability and experience in recruiting, mentoring, and evaluating TMC operations or similar personnel. -Have the ability to address conduct and performance issues -Have excellent oral and written communication skills, and the ability to communicate with partner agencies -Have experience reporting and managing performance according to Service Level Agreement (SLA) standards, Key Performance Indicators (KPIs), and similar metrics in a TMC or like environment.
Employment Type Full time
Career Level
Job ID 52620729
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaTransportation Management
DepartmentSerco’s Transportation & Infrastructure business unit has five main business streams - aviation services, Intelligent Transportation Systems (ITS), fleet services, parking services, and infrastructure software integration, with over 1000 personnel providing these services in the federal, state and local markets. Serco operates some of the most advanced transportation systems in the world by combining proven technologies and efficient operations with an unparalleled focus on service excellence.
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