MAP Lead Operator- New Orleans, LA NC52557254New Orleans, LA, US
MAP Operator Duties:
The Motorist Assist Patrol (MAP) Operator provides safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP is to ensure State Highways are free of obstructions and safe for the traveling public. To ensure safety, MAP Operators wear highly visible, reflective uniforms and drive specially marked vehicles when assisting motorists and emergency first responders.
Upon successful completion of classroom and field training, the MAP Operator will be certified as a first responder to operate a fully equipped Motorist Assistance Vehicle. CPR / First Aid training is provided to enable the MAP Operator to provide basic first aid until emergency services arrive when necessary. Specific duties include but not limited to:
-Monitor State Highways with regard to vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, as well as general incident/congestion scenarios.
-Provides roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.)
-Work closely with Police and other first responders at highway incidents.
-Provide incident response, on-scene traffic control and limited first aid as needed
-Provide Traffic Incident Management Services
-Accepts personal responsibility of all work output
-Adheres to all MAP SOP guidelines.
-Using a two-way radio and/or smart phone, Communicate and Coordinate with the Traffic Management Center staff with regard MAP work activities.
-While providing emergency roadside service to motorist, Operators will observe safety required procedures to avoid injury and accidents at all times.
Additional Duties performed by Lead Operator:
-Able to prepare shift line-up (Roster) and take disciplinary action as authorized.
-Responsible for monitoring the daily field operations of the Motorist Assistance Program activities and staff, confirms the daily shift schedules and manages the field route assignments.
-Prepare correspondence, accident reports, schedules, forms, presentations, training material, personnel management documentation, and electronic communications.
-Report assigned equipment/vehicle maintenance/repair needs to Manager.
-Participate in operations analysis, including measures of effectiveness, route designations, manning requirements, reporting criteria and methodology, and evaluation of traffic needs, trends, and response.
-Assist with the development and maintenance of Operations Manuals and Standard Operating Procedures/Guidelines.
-When requested by manager or customer, participates in Post Incident Analysis. Perform other duties as assigned.
-MAP Operators and Lead Operators are subject to working in all types of weather, 24/7/365, holidays, weekends, required overtime, and call outs due to identified emergencies.
-This is a Contract Position with the State of Louisiana DOTD.
-Full Time benefits include Paid Vacation Leave, Sick Leave, and Paid Holidays. Employee/Employer shared cost Health Insurance, Life Insurance, and matching 401K available.