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Parking Project Manager - Inglewood, CA

Inglewood, CA, US
Job Description The Project Manager (PM) has complete oversight of program operations with a primary focus on ensuring contract compliance and parking enforcement and traffic management activities under one contract for the Client. The Client, a vibrant city in Los Angeles County, is expected to experience tremendous growth in the upcoming years due to major economic and real estate developments. The PM manages the onsite client relationship as well as serving as the liaison to various stakeholder groups who are impacted by the operations. This position provides the client with accurate and timely reporting, works with client in preparation of budgets and is accountable for overall P&L. The successful candidate must have exceptional interpersonal and leadership skills, creating a culture that promotes high performing employees and their career development. He/she will need to possess excellent financial reporting skills, the ability to deftly manage customer and client relationships and the ability to manage and successfully deliver on long term projects, meeting client expectations and company goals.

Major Duties and Responsibilities: But not limited to -
The Project Manager (PM) is responsible for the overall management of all contract activities to include parking enforcement, traffic management, special events, traffic dispatch and related services. His/her responsibilities also include the development and implementation of operational and management procedures to ensure compliance with all contractual agreements within applicable legal, environmental, and health and safety parameters. The PM has the authority to obligate resources and materials to fulfill contractual requirements, respond to emergencies, promote goodwill, respond to client needs and requests and improve client awareness. The PM has the authority to delegate his/her duties, responsibilities and authority in response to an emergency situation.

The Project Manager must be organized, self-motivated and highly principled in order to effectively motivate staff, promote professionalism and develop good working relationships at all levels. The PM must have superior interpersonal communication skills consulting with management staff on key issues such as manpower, planning, performance evaluation and workload. The PM coordinates and meets with supervisors and customer representatives to solve customer concerns in order to maintain effective, open internal and external lines of communication.

The PM must possess the ability to think and plan strategically. The PM is responsible for the day-to-day business operations to include reporting, invoicing, budget control and review and planning. PM must continually review, structure and analyze data in order to affect the most efficient use of manpower and materials, establish production goals and provide assistance in solving maintenance, material supply and personnel problems. PM is responsible for the moral and welfare of contract personnel. The PM must be able to work on multiple projects simultaneously meeting tight schedules.

Primary Responsibilities
• Interacts with client representatives, promotes a positive client relation through good communication, being responsive to their needs, and meeting client expectations
• Works closely with city and other governmental officials
• Ensure that proper parking, safety, revenue control and customer service procedures are being adhered to
• Responds to and resolves customer concerns and citizen complaints
• Recommend and implement plans or programs to improve safety and other aspects of operations
• Able to audit all aspects of operation
• Monitor personnel performance, maintenance of facilities and equipment to guarantee all areas are operational twenty-four hours a day, seven days a week.
• Set positive and professional example for workforce
• Employee development and training
Required Skills Required Skills and Experience • Minimum of 3 years’ experience in managing municipal parking project(s). • 3 to 5 years’ of experience in parking operations management. • Law enforcement, traffic management and special events experience highly desired. • Prior knowledge of city, state, and municipal ordinances pertaining to parking. • Strong, analytical, communication and human relation skills. • Must be able to successfully pass a pre-employment motor vehicle record check, background check and drug screen. • High-level proficiency in all PC skills including the use of Internet, word processing and spreadsheet applications.
Employment Type Full time
Career Level
Job ID 52439447
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaTransportation Management
DepartmentThe Transportation & Infrastructure business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centers, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities.
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