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Help Desk Support I NC52600640

Fairborn, OH, US
Job Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personne l requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices , and procedures within a particular field. Relies on instructions and pre-esta blished guidelines to perform the functions of the job. Works under immediate s upervision. Primary job functions do not typically require exercising independe nt judgment. Typically reports to a supervisor or manager.
Required Skills Requires an Associate's degree (or equivalent years experience can bs substituted) 0-2 years Experience with Active Directory, Enterprise Symantec products, Bitlocker. 12 PM to 9 PM - Monday thru Friday
Employment Type Full time
Career Level
Job ID 52600640
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaCall Center/Help Desk Operations
DepartmentSerco’s Corporate departments include Finance, Human Resources, IT, Business Development, Legal, Communications and Corporate Services. All of our Corporate departments are focused on supporting our teams delivering on their contracts and working on the front-line with our customers.
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