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Technical Support Assistant NC52663111 - Euclid, OH

Euclid, OH, US
Job Description Runs reports and queries against PBGC’s databases to support the office processing activities. Provides the following support: (1) installs, moves, adds, and changes IT equipment for end-users located at FBA sites including desktops, laptops, monitors, cabling, IT supported local and network printers, IT supported phone hand and headsets per instruction from ITIOD O&M technical staff. (2) performs basic account and PIV card administration functions for end-users located at FBA sites in accordance with PBGC policy and procedures including, but not limited to PIV Card management such as performing PIN resets using light activation stations, and collecting PIV certificates from new FBA-located staff and providing to ITIOD O&M technical staff; (3) facilitates the onboarding process for new staff at their location in accordance with PBGC policy and procedure including, but not limited to: Prepares the workspace, e.g. ensuring it is free of clutter/debris, ensuring appropriate furniture is available (desk, chair, etc). Ensures the IT equipment is ready for use including re-imaging of desktop and laptop operating systems per instructions from ITIOD O&M staff. Supports user’s initial login and password change; then proctor mandatory onboarding training and review and acceptance of Rules of Behavior (RoB) ; (4) receives delivery of PBGC’s equipment, parts and supplies shipped to the FBA as well as ship faulty equipment / excess supplies back to PBGC HQ’s location; (5) record any movement and/or updates to asset location or assignments and provide this information via e-mail to the COR and PBGC IT Asset Management Team within 3 business days of any change; (6) re-image desktop and laptop operating systems per instructions from ITIOD O&M staff upon request; (7) assist with testing /validating IT infrastructure change by providing input on infrastructure performance upon request and by attending and reporting issues or challenges during the monthly FBA LAN Admin meeting; (8) coordinates with facility personnel for facilities support requirements, e.g. HVAC and power problems; (9) serves as a member of the FBA primary COOP team to assist users in the event of an emergency (10) reports issues with desktop and networked printers to ITIOD O&M technical staff in accordance with PBGC procedures and serve as the point of contact for vendor supported (leased) printers
Required Skills Bachelor’s Degree (4 years of experience may be substituted for a degree) Three years’ experience running database queries, sorting and manipulating data, etc.
Employment Type Full time
Career Level
Job ID 52663111
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaBusiness Process Outsourcing
DepartmentSerco’s Federal Services business unit provides services in the areas of business processing, case management, intelligence, logistics, personnel readiness, acquisition and program management, modelling, and simulation and training to Defense and Federal Civilian agencies. We understand the often complex regulatory and security requirements of executing government programs and we stand up programs quickly, assembling and training highly qualified teams, and delivering to well-defined service level metrics.
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