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Senior Benefits Administr NC52648188

Euclid, OH, US
Job Description Reports directly to the Benefit Supervisor. May lead teams on various projects or tasks. Authorizes benefit payments. Handles the most complex or sensitive case processing or customer matters. Processes benefit applications, QDROS, POAS, etc. Processes and/or calculates participant over/underpayments and recoveries. Performs the intake processing and issuance of benefit determination letters. Supports the database building activities. May be required to travel for data collection trips. Conducts quality reviews to ensure work meets quality standards. Responsible for providing a variety of support activities, to include benefits administration, legal processing, financial processing or support of site services in accordance with established standards for production, quality and security. Researches, analyzes, evaluates, and administers corporate benefit plans/programs, relying on experience and judgment to plan and accomplish goals. Monitors quality and production trends to support personal and team continuous improvement efforts. Has experience and knowledge of commonly-used concepts, practices and procedures as it relates to applicable case work. Duties may also include addressing complex participant and beneficiary requests/requirements by either telephonic or written means. Relies on instructions and pre-established guidelines to perform the functions of the job, requiring a certain degree of creativity, judgment and latitude in their application. Works under general supervision and may report to a Function Lead or Task Lead.
Required Skills - Min Education: BA (4 years relevant work experience may be substituted for a degree) - Min Experience: 5 years relevant experience
Employment Type Full time
Career Level
Job ID 52648188
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaBusiness Process Outsourcing
DepartmentSerco’s Federal Services business unit provides services in the areas of business processing, case management, intelligence, logistics, personnel readiness, acquisition and program management, modelling, and simulation and training to Defense and Federal Civilian agencies. We understand the often complex regulatory and security requirements of executing government programs and we stand up programs quickly, assembling and training highly qualified teams, and delivering to well-defined service level metrics.
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