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Data Analyst Supervisor NC52695113 - Euclid, OH

Euclid, OH, US
Job Description The Data Analyst Supervisor supports onsite program management efforts by providing implementation, oversight and management of specified functions supporting daily operations and the achievement of production/quality standards of the PBGC-FOSS contract. Functions may include activities related to knowledge management, training, quality, business processing, technical writing, IT support, security or facilities. Tasks include development, coordination, implementation, documentation and evaluation of processes, goals, objectives, policies, procedures, workflows and work standards. Responsibilities may also include the coaching, mentoring, monitoring and development of program team members to ensure they are capable and properly supported in achieving success for their group, team, department, and the contract. Business Process Leads support optimization of workflow efficiencies, process, resource, change management, and other program and project areas related to the achievement of contractual standards and adherence to contractual requirements. The successful candidate will be recognized as a subject matter expert (SME) within their assigned area of responsibility and will be capable of identifying function related issues, problems or areas requiring enhancement within their PBGC FOSS area of responsibility. They will be relied upon to provide analysis and recommend solutions, with limited or no guidance to support a holistic approach in meeting contractual requirements. The candidate will be required to work in conjunction with counterparts at other PBGC FOSS sites, the larger PBGC FOSS project management office (PMO) and designated PBGC government representatives (when directed). Additionally, the candidate will be required to work closely with SMEs from other applicable functional areas, to coordinate and mutually support overall program effectiveness.
Required Skills BS/BA (6 years progressive functional experience may be substituted for a degree) 4 years relevant functional experience
Employment Type Full time
Career Level
Job ID 52695113
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaBusiness Process Outsourcing
DepartmentSerco’s Federal Services business unit provides services in the areas of business processing, case management, intelligence, logistics, personnel readiness, acquisition and program management, modelling, and simulation and training to Defense and Federal Civilian agencies. We understand the often complex regulatory and security requirements of executing government programs and we stand up programs quickly, assembling and training highly qualified teams, and delivering to well-defined service level metrics.
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