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Systems Administrator II - Colorado Springs, CO

Colorado Springs, CO, US
Job Description Install new software releases and system upgrades. Evaluate and install patches and resolve software related problems. Perform system backups and recovery. Maintain data files and monitors system configuration to ensure data integrity.. A certain degree of creativity and latitude is expected.

Provide FSA Operation and Maintenance services for multiple SharePoint environments for a USAF Major Command.
-Maintain the SharePoint servers/application environment with 98% service availability.
-Coordinate Planned Outages; troubleshooting Unplanned Outages.
-Communicate with the COR and Program Managers on all Outages.
-Submit Trouble Tickets into Remedy for Service Delivery Interruptions.
-Add on call number to Remedy Tickets for High or Critical High Tickets.
-Test Patches and Changes in the SharePoint Test Lab prior to application on the live system.
-Apply Patches and Changes to the SharePoint environments as needed.
-Provide SharePoint Notification Banners with customer information as needed.
-Perform technical updates and issue e-mail notifications to the SharePoint users.
-Provide Tier 2 Help Desk Support for system-level outages/service interruptions after hours.

Responsibilities of the Systems Administrator II include the following activities:
-Operate the Server/SQL Database components for all SharePoint Sites on NIPRNet and SIPRNet.

-Maintain the SharePoint Server environments to provide required availability.

-Apply approved and tested patches to the environments.

-Review error logs on all servers daily. Perform System and Serviceability Tests Daily.

-Perform Data Base Maintenance as needed. Monitor System Performance as well as SQL Operations and Performance.

-Bring SQL Servers into and out of service in clustered environments and Front End Servers in and out of load balance as needed.

-Repair/Rebuild SharePoint Servers as needed; submit and coordinate all System Level Change Requests; and remediate Classified Spills on the SharePoint Systems.
Required Skills Active TS clearance; must be SCI eligible. Associate’s Degree and 4+ years of experience in IT or High School Diploma and 6+ years of relevant systems administration experience. Effective interpersonal and communication (verbal and written) skills. Must have DoD 8570 IAT Level 2 Certification and SharePoint System Administration Certificate of Training or MCSA/MCSE. ITIL Foundation V3 Certification is preferred. Ability to travel as necessary.
Employment Type Full time
Career Level Mid Career
Job ID 52516429
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaIT Infrastructure
DepartmentOur services in the Defense business unit support all branches of the U.S. military and the intelligence community. Our teams provide a variety of support services related to the maintenance and life cycle sustainment of US Navy, US Coast Guard and Customs and Border Patrol fielded C5I systems. We are focused on the design, systems engineering, project management, procurement, installation, training, testing, and field maintenance of these systems. We also provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement. And for the Intel community we have over 300 cleared professionals who serve a variety of Intelligence Community and Department of Defense customers who stand on the front lines of defense for our nation. The unit employee’s specialists focused on acquisition and program management, systems engineering, cyber security, signals and intelligence analysis, financial management, human capital, and information technology.
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