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Systems Administrator I NC52603013

Colorado Springs, CO, US
Job Description Serco Systems Administrator I – Job Description

The Systems Administrator is responsible for effective provisioning, installation, configuration, operation and maintenance of infrastructure components. Administers desktops, servers, domain services, and group policy. Executes patching, remediation, compliance, and end user support functions. Evaluates technologies and provides tactical direction and outage response for the system infrastructure, server platforms and configurations. Assists in establishment and implementation of technical procedures, processes, documentation and standards for system and server platform, optimum performance and recoverability of these services. This position requires making critical decisions in system down situations of the IT system infrastructure.
Essential functions of this position include, but are not limited to:
• Building new and/or rebuilding existing servers from the “ground up” including hardware, peripherals, settings, services, storage, directories.
• Performing daily system monitoring and verifying the integrity and availability of all services and related hardware and software.
• Diagnosing hardware/software problems and repairing/replacing defective components.
• Performing regular backup maintenance including daily backup operations to ensure all required file systems and data are successful backed up on the appropriate device.
• Recovering from hardware and software failures, including those catastrophic in nature. Coordinating and communicating with impacted service owners and stakeholders as necessary.
• Applying platform-level, OS-level, and application-level patches and upgrades on a regular basis including executing emergency and ad-hoc patching and upgrades.
• Implementing defined security measures in order to protect data, software, and hardware. Evaluating, planning for, and implementing DoD/DISA STIGs to the technology infrastructure.
• Utilizing and maintaining an asset management system and/or configuration management database.
• Conducting technical research and development to enable continuous service improvement of the infrastructure.
• Automating, through the use of programming and/or scripting languages, repetitive systems administration tasks to provide economies of scale.
• Consulting with end users, as needed, to determine hardware, software, or system functional specifications or requirements.
• Documenting and testing applications and their impact on operating system performance.
• Creating from scratch or updating existing documentation for processes, procedures, or references. Maintaining logs related to system functions as well as maintenance and repair records.
• Assisting project teams as needed during all phases of a project including testing, executing, and rolling out solutions.
• Interpreting technical information. Discussing the information with others including such information with concepts or terminology with which many people may be unfamiliar.
• Reviewing, analyzing, and modifying systems to include testing and installation to support other subsystems in the organization.
• Consulting with team to identify current operating procedures and to clarify objectives.
• Providing advice or recommending a course of action to leadership on resolving technical problems or improving the technology infrastructure.
• Maintaining and growing knowledge of commonly-used concepts, practices, and procedures within the systems administration discipline.
• Maintaining a highly diverse and fast-paced workload that may include a variety of tasks, efforts, or projects.
• Working with minimal supervision and wide latitude for independent judgment. Relying on limited experience and judgement to plan and accomplish goals. Decisions normally have a noticeable effect. Use sound judgement and work with peers to make sound, data-driven decisions.
• Acting as the on-call systems administrator on a rotating schedule.
• Performing other duties as assigned.

Essential knowledge, experience and skills of this position include, but are not limited to:
• Administering Microsoft Windows Active Directory environment including domain services, sites and services, users and computers, and group policy administration.
• Configuring and administering Active Directory Certificate Services and Federation Services.
• Administering Windows Server 2008R2, 2012, 2012R2, and 2016 along with all server roles.
• Administering Windows Server Update Services
• Administering Windows Deployment Server
• Proven experience with Microsoft PowerShell or related programming/scripting languages.
• Proven experience working with the TCP/IP stack and related services.
• Proven experience working with DNS, DHCP, and IP addressing schemes.
• Proven experience working in a 100% virtualized environment, preferably on Citrix.
• General knowledge of systems administration and virtualization technology principles and practices.
Minimum education required:
• Associate’s Degree in a technical discipline such as engineering or computer science.
• 1-2 years of systems administration experience.

Desired certifications:
• CompTIA A+ or CompTIA Server+
Required Skills Requires an Associate's degree and 0-2 years of experience.
Employment Type Full time
Career Level
Job ID 52603013
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaIT Infrastructure
DepartmentSerco’s Corporate departments include Finance, Human Resources, IT, Business Development, Legal, Communications and Corporate Services. All of our Corporate departments are focused on supporting our teams delivering on their contracts and working on the front-line with our customers.
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