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ServiceNow Administrator / Applications Systems Analyst II - Colorado Springs, CO -NC52561407

Colorado Springs, CO, US
Job Description The ServiceNow Administrator will provide overall administrative and Database support for the Serco IMCOMs program platform. The ServiceNow system is cloud hosted and will be accessed by customers and internal support organizations with over 5000 possible users. The system will be accessible via mobile, tablet and computers. Therefore, the Administrator should be experienced in supporting ServiceNow in a SaaS environment with experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies.

The job responsibilities for this position include:
1) Ability to quickly learn new processes and systems and integration with ServiceNow
2) Trouble shooting and problem resolution
3) Strong knowledge of ServiceNow core architecture and modules such as Incident, Problem, Change, Asset, Configuration Management (CMDB), Knowledge Management.
4) Prior Mobile support a plus
5) Experienced in supporting integration with third part products
6) Reporting
7) Maintenance and continuous improvements of processes, standards, policies and working methods
8) Coordination with Cloud provider on change and problem management
9) Support the implementation of the platform with peer Subject Matter Experts
10) General support, daily administration and maintenance of ServiceNow platform
11) Monitor health, usage, and overall compliance of ServiceNow.
12) Develop systems integrations and process automation within ServiceNow.
13) Creation of ServiceNow forms, reports, testing and dashboards
14) Load, manipulate and maintain data between ServiceNow and other systems.
15) Perform installation and testing of ServiceNow updates and new releases.
16) Create ServiceNow reports and dashboards.
Required Skills 3 to 5 years working with the ServiceNow in a SaaS architecture Prior experience in developing training would be beneficial. Experience in HTML, java script, ITIL V3, foundations minimum, ServiceNow Administration Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies Strong working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge Management Experience integrating ServiceNow with third-party tools Understanding of Web technologies like HTML, XML, JavaScript Skill to effectively analyze and solve problems Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features. Bachelor’s Degree, or equivalent (Preferred: Bachelor’s Degree in Computer Information Systems or MIS).
Employment Type Full time
Career Level
Job ID 52561407
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaCall Center/Help Desk Operations
DepartmentSerco’s Corporate departments include Finance, Human Resources, IT, Business Development, Legal, Communications and Corporate Services. All of our Corporate departments are focused on supporting our teams delivering on their contracts and working on the front-line with our customers.
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