TMC Supervisor I- Austin District NC52615908Austin, TX, US
The TMC Shift Supervisor position is a mid-level position for TMC Operations. Supervisors must successfully complete the initial training program under the supervision of, and monitored by, the Training Supervisor and Operations Manager. They must then continue to perform acceptably as they acquire additional knowledge and skills through “on-the-job” training.
As a TMC Shift Supervisor, you will:
• Have a working knowledge of the Lonestar Software, use of Windows-based applications, related systems, and use ITS software to control and monitor field devices such as CCTV cameras, DMS, traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.
• Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.
• Be responsible for the efficient operation of the control room, including serving as a TMC operator when needed.
• Lead the activities in the TMC and ensure high quality traffic operations. This includes decision making of the shift's operations and approval of all actions taken by the control room.
• Supervise or functionally supervise TMC staff; delegate work assignments, monitor/review quality of work (QC), provide technical assistance or training, and/or provide input on performance appraisal, hiring and discipline.
• Manage multiple control room activities such as coordination with First Responders, TxDOT, and other Agencies.
• Ensure that safety standards and quality assurance processes are followed.
• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rally’s, parades, Austin Triathlon, Marathon and Half Marathon (Feb), South by Southwest (Mar), Rodeo Austin (Mar), Austin Film Festival (May/Jun), Republic of Texas (ROT) Biker Rally (Jun), University of Texas home football games (Fall), Formula One races, and Austin City Limits (Sep/Oct).
• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.
• Participate in training exercises, help generate reports and documentation, and maintain quality data.
• Ensure high quality customer service in the TMC.
• Monitor the TxDOT Austin District transportation system for any and all incidents or occurrences that affect traffic flow and/or present a life safety issue.
• Maintain accurate records, logs, and data.
• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, relay instructions and questions.
Knowledge, Skills and Abilities:
• Principles, theories, and practices of leadership and management
• Principles, theories, and practices of Emergency Management
• Excellent customer service skills; manage teams to ensure quality customer service output
• Use multiple computer software programs to detect, verify, respond to, and log incidents.
• Knowledge of Traffic Incident Management (TIMs)
• Interact with the public, external partners, news and other agencies with professionalism, ensuring the continued growth and enhancement of TxDOT’ s relations with these groups
• Ability to problem solve in high pressure situations
• Ability to clearly communicate technical information in layman’s terms.
• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.
• Be fluent in English with the ability to receive, give and understand written and oral instructions. Note: Fluent Spanish with the ability to receive, give, and understand written and oral instructions is a preferred additional skill.
Responsible for monitoring systems and dispatching appropriate resources to detected and/or reported incidents; including coordination of safety personnel and location assistance to first responders. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Works under limited supervision.