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TMC Operator I NC52607095

Austin, TX, US
Job Description 1.4. The Operators shall:

1.4.1. Use ITS software to control and monitor fie

ld devices such as CCTV cameras, DMS, traffic detectors, LCS and any other technology related to devices that may be implemented as part of the ITS.
1.4 .2. Monitor video images for the detection and verification of accidents, debri s, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
1.4 .3
. Use ITS software to log potential and confirmed incidents, construction a nd maintenance closures.
1.4.4. Monitor ITS software system-generated respons e plans, and accept or manually override them as necessary.
1.4.5. Possess En glish-language writing skills necessary to compose clear and concise sentences that include all pertinent information without spelling or grammatical errors.
4.6. Use radio, telephone, and e-mail to communicate with TxDOT personnel state
de, including maintenance and construction personnel, ITS software technicians, TxDOT management, Department of Public Safety, and Federal Highway Administrat
ion as appropriate, regarding incidents, traffic, road, maintenan ce and construction activity, and related weather conditions.
1.4.7. Dispatch and communicate with Safety Service Patrol (SSP) incident management personnel via radio, telephone, or computer aided dispatch using standard protocol to th e locations of road hazards and accidents, providing clear directions to the lo cation and an
accurate description of an incident as advised by citizens, publ ic safety entities, or department personnel.
1.4.8. Provide information or as sistance to motorists, TxDOT personnel, or other agencies on traffic and road c ondition
s; direct calls to appropriate personnel in traffic operations or tak e action as necessary.
1.4.9. Perform record keeping, logging of required inf ormation,equipment checks, data gathering, and updating of manuals and contact lists.
1.4.10. Update messages on ATIS, once activated.
1.4.11. Answer all after-hou
r calls for the TxDOT Austin District, documenting communication and dispatching the n
ecessary personnel.
1.4.12. Perform all duties with the h ighest level of customer service.
1.4.13. Complete required training and semi -annual performanceevaluations.
1.4.14. Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidentia l visits, political rally’s, parades, Austin Triathlon, Marathon and Half Marat hon (Feb),South by
Southwest (Mar), Rodeo Austin (Mar), Austin Film Festival (May/Jun), Republic
of Texas (ROT) Biker Rally (Jun), University of Texas home football
games (Fall), Formula One races, and Austin City Limits (Sep/Oct).

1.4.15. Use radio, telephone, and e-mails to communicate with law enforcement, EMS, firedepartment, or towing services to provide clear and accurate informat ion regarding inciden
ts and the response required.
1.4.16. Ensure that all radio communications are in compliance with TxDOT and FCC radio protocol using the proper 10-codes.

1.5. All personnel shall:
1.5.1. Be fluent in Engli sh with th
e ability to
receive, give and understand written and oral instruc tions.
Note: Fluent Spanish with the ability to receive, give, and understand written and oral instructions is a preferred additional skill.
1.5.2. Not us e personal m
ulti-media orcommunication devices (i.e., portable radios, cell p hones, CD players, MP3 players) while performing services for TxDOT unless furn ished by the vendor to facilitate communication with TxDOT or the vendor.

Responsible for monitoring systems and dispatching appropriate resources to detected and/o
r reported incidents; including coordination of safety personne l and location assistance tofirst responders. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and j udgment to planand accomplish goals. A certain degree of creativity and latitud e is expected.Works undergeneral supervision.
Required Skills Requires a High School diploma and 0-2 years of experience.
Employment Type Full time
Career Level
Job ID 52607095
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaOperations & Maintenance
DepartmentSerco’s Transportation & Infrastructure business unit has five main business streams - aviation services, Intelligent Transportation Systems (ITS), fleet services, parking services, and infrastructure software integration, with over 1000 personnel providing these services in the federal, state and local markets. Serco operates some of the most advanced transportation systems in the world by combining proven technologies and efficient operations with an unparalleled focus on service excellence.
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