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TMC Operator I- Austin, TX NC52683011

Austin, TX, US
Job Description Job Description:

• Use ITS software to control and monitor field devices s uch as CCTV cameras, DMS, traffic detectors, LCS and any other technology relat ed to devices that may be implemented as part of the ITS.

• Monitor videoi mages for the detection and verification of accidents, debris, abandoned or dis abled vehicles, and hazardous or non-hazardous spills.

• Use ITS software to log potential and confirmed incidents, construction and maintenance closure


• Monitor ITS software system-generated response plans, and accept or manually override them as necessary.

• Possess English-language writing sk ills necessary to compose clear and concise sentences that include all pertinen t information without spelling or grammatical errors.

• Use radio, telepho n
e, and e-mail to communicate with TXDOT personnel statewide, including maint enance and construction personnel, ITS software technicians, TXDOT management,
• Department of Public Safety, and Federal Highway Administration as appropri ate, regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions.

• Dispatch and communicate with Highway E mergency Response Operator (HERO) incident management personnel via radio, tele phone, or computer aided dispatch using standard protocol to the locations of r oad hazards and accidents, providing clear directions to the location and an ac cur
ate description of an incident as advised by citizens, public safety entit ies,or department personnel.

• Provide information or assistance to motori sts, TXDOT personnel, or other agencies on traffic and road conditions; direct call
s to appropriate personnel in traffic operations or take action as necess ary.

• Perform record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists.

• Updat e messages on ATIS, once activated.

• Answer all after-hour calls for the TXDOTAustin District, documenting communication and dispatching the necessary p ersonnel.

• Perform all duties with the highest level of customer service.

• Complete required training and semi-annual performance evaluations.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rally’s, parades, Austi
n Triathlon, Marathon and Half Marathon (Feb), South by Southwest (Mar), RodeoAustin (Mar), Austin Film Festival (May/Jun), Republic of Texas (ROT) Bik er Rally (Jun), University of Texas home football games (Fall), Formula One rac es, and Austin City Limits (Sep/Oct).

• Use radio, telephone, and e-mails to communicate with law enforcement, EMS, fire department, or towing services t o provide clear and accurate information regarding incidents and the response r equired.

• Ensure that all radio communications are in compliance with TXD OT and FCC radio protocol using the proper 10-codes.

Requirements & Qualif icatio

• Have the knowledge and skills to utilize and operate ITS sof tware, web-based and software applications, as well as utilize programs to mana ge and monitor ITS field devices

• Have the ability to work in a fast-pace d and high-pressure environment.

• Have the skills to prioritize tasks.

• Have customer service focused attitude and excellent communication skills, both in person and radio/phone.

• Have completed TXDOT training and have a minimu
m of 0-2 year TMC experience.

• Be fluent in English with the ability to receive, give and understand written and oral instructions.
Note: Fluent Spanish with the ability to receive, give, and understand written and o ral instructions is a preferred additional skill.
• Not use personal multi-me dia or communication devices (i.e., portable radios, cell phones, CD players, M P3 players) while performing services for TXDOT unless furnished by the vendor to facilitate communication with TXDOT or the vendor.

• Requires a high sc hool diploma or its equivalent with at least 0-2 years of experience in the fie ld or in a related area.

• Familiar with standard concepts, practices, and procedure
s within a particular field.

• Relies on experience and judgme nt to plan and accomplish goals. A certain degree of creativity and latitude is expected.

• Works under general supervision. Work is generally performed in a normaloffice environment where there is minimal exposure to unpleasant and /or hazardous working conditions. Job assignments may require working at client site where working conditions may vary. Travel may be required.
Required Skills Requires a High School diploma and 0-2 years of experience.
Employment Type Part time
Career Level
Job ID 52683011
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaOperations & Maintenance
DepartmentSerco’s Transportation & Infrastructure business unit has five main business streams - aviation services, Intelligent Transportation Systems (ITS), fleet services, parking services, and infrastructure software integration, with over 1000 personnel providing these services in the federal, state and local markets. Serco operates some of the most advanced transportation systems in the world by combining proven technologies and efficient operations with an unparalleled focus on service excellence.
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