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Clinical Counselor

Job Description Military Family Life Counselor (MFLC):

The MFLC Program was established to expand access to confidential counseling and reduce the barriers and stigma often associated with seeking counseling support. Due to past and present deployments of U.S. Military Service members to locations such as Iraq, Afghanistan and other areas of world conflict, Military members and Families may be subject to extreme stress. The stresses of Military life are complex, requiring a wide range of problem solving skills in areas such as: single parenting; child care; spousal employment; fluctuating Family income; frequent relocations; isolation from other extended Family members; child education; and children coping with the absence of a parent. The DoD recognizes these difficulties and is committed to providing the necessary counseling support.

The MFLC Program provides in-person, confidential, non-medical, counseling services in support of the MFLC program, to support all Active and Reserve component Military Service members and their Families, including severely injured Service members and their Families. The non-medical counseling services shall be provided by licensed or certified counselors. Duties include:

Non-medical Counseling Services: The MFLC counseling modalities consist of individual, Family, couples, and groups. Services are delivered “just in time,” when and where they are needed using a “walk around/coaching” approach. MFLC counseling services are confidential,

• MFLCs will go to where the people are instead of waiting for people to schedule an appointment to see them, but an appointment can be made if desired. Counseling may be provided outside the gates of installations, nearest the communities in which Families live and socialize.

• MFLCs will provide counseling support which assists Service members and their Families with issues including, but not limited to the following: mobilization, deployment, reunion, frequent relocations, relocation adjustment, relationships, deployment stress, marital/couples issues, Family relationships, serious illness, parenting, child care, parent/child communications, loss and grief, conflict resolution, self-esteem/independence, decision making, anxiety, stress, assertiveness, work life balance, anger, caregiver peer to peer forums, relationship issues, homesickness

• MFLCs will utilize a psycho-educational counseling approach which teaches Service members and their Families how to anticipate and to address challenges/problems. Family psycho-education includes teaching coping strategies and problem-solving skills to Families, friends, and/or caregivers to help them cope more effectively.

• MFLCs must be knowledgeable of the resources available through Military OneSource to make referrals for counseling and access additional resources when circumstances warrant.

• MFLCs will also be knowledgeable of Family advocacy and other support programs both on and off the installations.

• MFLC will conduct warm hand-off of Service members and Families to other providers and community/DoD resources, such as Military One Source (MOS).

• MFLCs will be available by telephone only for the purposes of enabling counseling participants to schedule an appointment for counseling services, and facilitating coordination with installation POCs.

• MFLCs will discuss mandated reporting requirements for domestic abuse, sexual assault, duty to warn and other legal obligations with Service members and Families.

• MFLCs will organize and facilitate voluntary peer-to-peer forums as requested to provide non-medical counseling to caregivers, interacting as necessary with installation

• MFLCs Communicates with Regional Supervisors and participate in regular individual and group supervision, sharing information regarding trends and issues on the installations to which they are assigned.

• MFLCs will participate in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate.

Outreach and Awareness:

• MFLCs will be easily identifiable and approachable, operate in a manner that maximizes accessibility, including availability at installation common areas and Family support centers.

• The MFLC will consult with the local POC regarding the counseling needs of Military Service members and their Families.

• MFLCs will coordinate consultations with Commanders or with another provider or staff (Family Center Director, chaplain, Principal, School Liaison Officer, teacher, Camp Director etc.) about how to enhance resiliency, conducting briefings and presentations, or providing referral resources to a participant outside the context of a counseling session.

MFLC Rotations Available: General Rotation, Embedded Rotation, Recruiting Rotation, Surge-Active Duty, Surge- National Guard/Reserves, On-Demand-General.

Work Conditions: Flexibility to work non-standard hours as needed in order to properly serve and assist clients. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions; Job assignments may require working at client site where working conditions may vary.

Work Location: Multiple Locations

**Serco Inc. is using this posting for the purpose responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.**
Required Skills Required Qualifications: Master’s degree from an accredited graduate program in a Mental Health related field such as Social Work, Psychology, Marriage/Family Therapy, or Counseling; a valid unrestricted counseling license/certification from a State, the District of Columbia, a U.S. Commonwealth, or a U.S. Territory that grants authority to provide counseling services as an independent practitioner in their respective fields; and demonstrated counseling competence preceding their employment with the MFLC Program. Specialized Work Experience and Training: working with Family programs and/or advocacy services, Military or civilian social service agencies, and/or are a Military Family member with full understanding of the Military lifestyle. Possess advocacy knowledge, skills, and abilities listed below: Working knowledge of Military, state, federal, and local resources; Understanding, sensitivity, and empathy for Service members and their Families; Ability to develop trusting helping relationships; Ability to work effectively with individuals and Families from diverse racial, ethnic, and socioeconomic backgrounds; Ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense. Work independently to develop, implement, and evaluate safety and intervention plans to meet individual and Family needs; Ability to work cooperatively with Military and civilian medical, social service, law enforcement, and legal personnel on behalf of Service members and their Families. Must be a U.S. citizen, and must speak fluent English. Preferred Qualifications: Demonstrates effective needs assessment and individual/small group training skills; Interpersonal skills: Understands group dynamics; demonstrates self-awareness as well as empathy/sensitivity to others. Oral/written communication skills: Communicates verbally and in writing in a clear, concise manner, and effectively conveys ideas- Demonstrated effective and dynamic oral presentation and facilitation skills; Organizational skills: Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines; Technical skills: Skill using appropriate software programs such as Microsoft Word, Excel, Publisher, Access, Outlook, and Power Point as well as data collection programs and basic automated skills. Travel: Travel may be required in order to accomplish mission goals to include evenings and weekends with the ability to use all modes of transportation. This position requires access to US Government facilities and systems. US Citizenship, a valid driver’s license, auto insurance and reliable transportation to travel to assigned locations and nearby facilities is required.
Employment Type Full time
Career Level Mid Career
Job ID 52374749
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaPersonnel & Social Services
DepartmentOur services in the Defense business unit support all branches of the U.S. military and the intelligence community. Our teams provide a variety of support services related to the maintenance and life cycle sustainment of US Navy, US Coast Guard and Customs and Border Patrol fielded C5I systems. We are focused on the design, systems engineering, project management, procurement, installation, training, testing, and field maintenance of these systems. We also provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement. And for the Intel community we have over 300 cleared professionals who serve a variety of Intelligence Community and Department of Defense customers who stand on the front lines of defense for our nation. The unit employee’s specialists focused on acquisition and program management, systems engineering, cyber security, signals and intelligence analysis, financial management, human capital, and information technology.
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