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Job Description

VDOT Control Room Operator Trainee FAIRFAX - 51126471


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Serco Inc. is a leading provider of professional, technology and management services focused on the federal government. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, VA, Serco Inc. has approximately 9,000 employees with an annual revenue of $1.5 billion and is part of a $6.6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

Functional Area:
Operations & Maintenance

The Transportation business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centres, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities.

Job Description:
Responsible for monitoring systems and dispatching appropriate resources to detected and/or reported traffic/roadway incidents; including coordination of safety personnel and location assistance to first responders.

•Familiar with standard concepts, practices, and procedures within a particular field.
•Relies on experience and judgment to plan and accomplish goals.
•A certain degree of creativity and latitude is expected.
•Works under general supervision.

Required Skills and Experience:
Requires a high school diploma or its equivalent with at least 0-2 years of experience in the field or in a related area.

Must have experience with computers, data entry, inbound calls and working with multiple screens/monitors.

Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions.

Job assignments may require working at client site where working conditions may vary.

This position is contingent upon candidate successfully completing a drug and pre-employment background screening.

Employment Type: Full time

Career Level: Entry Level

Job ID: 51126471

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Location Information

Fairfax, VA

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