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Job Description

Case Specialist – Houston¸ TX - 51383784

Serco Inc. is a leading provider of professional, technology and management services focused on the federal government. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, VA, Serco Inc. has approximately 9,000 employees with an annual revenue of $1.5 billion and is part of a $6.6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

Functional Area:
Personnel & Social Services

Our business unit provides support in three major areas: business process services, where we perform the actual function that the process is related to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process. The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.S. Patent and Trademark Office. We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce.

Job Description:
Serco has a requirement for Case Specialists supporting an U.S. Department of Homeland Security’s (DHS), Immigration and Customs Enforcement (ICE) based program that uses technology and case management to increase US Court ordered participants’ compliance with release conditions, court appearances and final orders of removal while they are allowed to remain in their community.

The Case Specialist would be responsible for monitoring 35-55 cases. This includes office visits conducted by the participants as well as home-visits conducted by the case specialist to the participant residence. Expected local travel would be for 2-3 days per week in company vehicles. Some long distance travel may be required to support other sites in the region if surge capacity is required. An ability to speak other languages, particularly Spanish, is a plus.

“This is not an active open position. Serco Inc. is using this posting for the purpose of building a pipeline of interested candidates for future anticipated positions with our company.”

Location: Houston, TX

Required Skills and Experience:
1. Possess a bachelor's degree in an appropriate discipline from an accredited university (an associate’s degree with two or more years of relevant experience may be substituted for a bachelor's degree)
2. Have at least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; certification, licensure, and credentials applicable to the professional accreditation of the position
3. Demonstrate experience applicable to the goals and objectives of this program sufficient to communicate with other staff, and appropriate for a similar program environment
4. Possess and maintain appropriate state licensure

1. Provide program services to participants in accordance with this SOW and required by ERO.
2. Direct communication with program participants
3. Create participant service plans
4. Maintain case records
5. Execute case management plans in accordance with this SOW and as required by ERO.
6. Maintain current training and certification requirements in accordance with state and ICE/ERO standards

Job ID: 51383784
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Location Information

Houston, TX